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An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.
Use Sysaid vendor hub and Sysaid product page to widen CVE-2021-43972 into its surrounding weakness, vendor, and product context.
Compare it with CVE-2023-47246, CVE-2025-2776 and CVE-2025-2775 for nearby disclosures in the same product family.