Zammad 5.2.1 is vulnerable to Incorrect Access Control. Zammad's asset handling mechanism has logic to ensure that customer users are not able to see personal information of other users. This logic was not effective when used through a web socket connection, so that a logged-in attacker would be able to fetch personal data of other users by querying the Zammad API. This issue is fixed in , 5.2.2.
Cite this page
CVE-2022-40816. CVEDatabase.com. Retrieved 1 May 2026. https://cvedatabase.com/cve/CVE-2022-40816
Use CWE-863, Zammad vendor hub and Zammad product page to widen CVE-2022-40816 into its surrounding weakness, vendor, and product context.
Compare it with CVE-2026-34724, CVE-2026-34723 and CVE-2026-34719 for nearby disclosures in the same product family.