Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
CVSS Metrics
- Vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- Attack Vector
- network
- Complexity
- low
- Privileges
- none
- User Action
- none
- Scope
- unchanged
- Confidentiality
- high
- Integrity
- high
- Availability
- high
- Weaknesses
- CWE-502
Metadata
- Primary Vendor
- SOLARWINDS
- Published
- 8/13/2024
- Last Modified
- 10/27/2025
- Source
- NIST NVD
- Note: Verify all details with official vendor sources before applying patches.
Affected Products
solarwinds : web_help_desksolarwinds : web_help_desk
AI-Powered Remediation
Generate remediation guidance or a C-suite brief for this vulnerability.